FREQUENTLY ASKED QUESTIONS

Got questions? We've got answers!

Here you may find answers to our most frequently asked questions

What regions can I choose to deploy?

You can host your instance in the following regions:

  • US East (N. Virginia)
  • US West (Oregon)
  • Europe (Frankfurt)
  • Europe (London)

How long does setup take?

Our automatic build service usually takes around fifteen minutes to complete installation.

How are payments processed on your platform?

We securely process payments through Stripe's hosted checkout system, accepting both credit and debit cards. PayPal is also accepted.

What is your refund guarantee policy?

If you're unsatisfied with our nextcloud hosting for any reason, you can cancel anytime within the first 30 days and we'll refund your plan fees paid.

Can I install apps from the App Store?

You'll have full access to all the apps in the App Store, and we're here to assist with setup and configuration.

How can I set up my custom domain?

You can use your own domain if you do not wish to use our whitelabel domain. Contact us after you have received login details for nextcloud.

Upgrading to the latest releases?

We're up-to-date with the latest nextcloud releases tested by us, so you can be confident your favourite apps will run smoothly on every release.

Can I get additional storage for Nextcloud?

You can expand your account's storage by an additional terabyte (TB) for just $5 per month.